Have you ever known that you had to do something, but you kept putting it off because you assumed it would be unpleasant? Then you finally bite the bullet and the task you were dreading turns out to be no big deal at all, or even, at best, a positive experience? For example, last week at work, a purchase order landed on my desk. I was super busy at the time. I glanced at it briefly and recognized it as coming from a rather problematic account of mine. I decided to get other stuff done meanwhile, and deal with the problem order when I had a few minutes. It sat on my desk over the weekend, and finally I got to it. I completed the order and sent a confirmation of it to my contact there, Ryan. … [Read more...]